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  • Mountain Tidy Cleaning Services does NOT guarantee the removal of stains such as rust, mildew, or others caused by hard water build-up or lack of maintenance.

  • All areas are expected to be free of clutter.

  • Fireplaces must be unused for 72 hours prior to cleaning.

  • Clients are required to inform Mountain Tidy of items or surfaces needing special care.

  • We are NOT responsible for damage due to fault and/or improper installation of any item.

  • We are NOT responsible for any harm caused to animals or people due to our cleaning supplies, we can use supplies provided if needed.

  • If special care while cleaning is required it is the Clients responsibility to inform Mountain Tidy Cleaning Services

  • All dogs or other pets should be put away during cleanings, we are NOT responsible for their care if you leave them out

  • All surfaces (i.e. marble, granite, hardwood floors, etc.) are assumed sealed and ready to clean without causing harm.

  • Furniture on wood floors is assumed to have proper protection.

  • All important items should be put away during cleanings to prevent any possible accidents

  • All Clients have 24 hours to contact Mountain Tidy Cleaning Services with any issues or complaints, after 24 hours all clients accept that we are not held accountable.

  • We do not offer refunds but do guarantee that we can come back and correct any errors caused by cleaners hired by Mountain Tidy Cleaning Services.

  • We cannot guarantee cleanings to be finished by a certain time it depends on the scope of the work if any clients need the cleaners to be finished by a specific time it is the client's responsibility to inform the company before the cleaning begins.

  • Payment is due day of service, Mountain Tidy Cleaning Services only accepts card payment methods from residential clients, and a card is required on our booking form to hold the spot in question. Without a card on file, the spot is not considered reserved.


  • We only clean windows and blinds and other surfaces that can be reached with a 3-step ladder.

  • For safety, no other jobs should be done while we are cleaning.

  • The presence of other workers or excess of people in the house might cause the estimate to be inaccurate.

  • Having other work done in a house while our teams are working might affect the cost and time needed to complete the cleaning to your satisfaction.

  • No heavy furniture will be moved.

  • Prices are subject to change if surfaces are excessively dirty and cause cleaners to spend an excess amount of time on areas. Cleaners will not clean areas filled with clutter or areas covered in hazardous material which can include but is not limited to human and animal waste.

  • If you request the inside of your refrigerator to be cleaned you are expected to clean it out before the cleaning starts. The cleaners are not able to touch food so we don’t risk cross contamination.

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